Terms of Use

Use of the website

Siyanify provides an online platform to submit maintenance requests and track their progress. You may use the website for lawful purposes connected with building maintenance coordination.

We may update, suspend, or withdraw parts of the website for operational, security, or maintenance reasons.

Submitting maintenance requests

When you submit a maintenance request, you provide information about the issue, location, contact details, and optional supporting photos. Each submission may receive a reference number for tracking.

Submitting a request does not guarantee immediate attendance, repair, or acceptance of work. Requests are reviewed according to operational capacity and applicable procedures.

Accuracy of information

You are responsible for providing accurate, complete, and current information. Incorrect contact details, location data, or issue descriptions may delay inspection, quotation, scheduling, or completion.

Inspection and quotation

Where applicable, a site visit or inspection may be arranged to assess the reported issue. After inspection, a quotation may be prepared describing proposed work and related charges.

Quotations are subject to review and may change if additional issues are discovered during inspection.

Approval before work starts

Maintenance work that requires client approval should not proceed until the relevant quotation or scope is approved through the agreed process. Approval requirements may vary by property, manager, or service type.

Service availability and limitations

Service coverage, response times, and technician availability depend on location, category, priority, and operational scheduling. We aim to handle requests professionally but do not guarantee a fixed response time unless expressly confirmed in writing for a specific engagement.

Unless we expressly confirm otherwise for a specific case, this website and workflow are not intended as an emergency response service. For urgent safety risks such as fire, gas leak, major flooding, or immediate danger to people, contact local emergency services first.

User responsibilities

You agree not to misuse the website, submit false reports, upload unlawful content, attempt unauthorized access, or interfere with platform security or availability.

You must have authority to report issues for the relevant building or unit where applicable.

External links

This website may link to third-party websites such as mapping services, messaging platforms, or social media profiles. Those sites are operated independently and have their own terms and privacy practices.

We are not responsible for the content, availability, or policies of external websites. Use them at your discretion.

Limitation of liability

To the fullest extent permitted by applicable law in the United Arab Emirates, Siyanify and Neurixmedia are not liable for indirect, incidental, or consequential losses arising from use of the website, delays, scheduling changes, third-party acts, or interruptions outside reasonable control.

Nothing in these terms excludes liability that cannot be excluded under applicable law.

Intellectual property

Website content, branding, layout, and software are owned by or licensed to Siyanify and Neurixmedia. You may not copy, scrape, or redistribute materials except as needed for normal personal use of the service.

Acceptable use

You must not use the website to harass others, distribute malware, collect data without authorization, or violate applicable UAE laws and regulations.

Changes to these terms

We may revise these Terms of Use from time to time. The updated version will be posted on this page with a revised date. Continued use after changes constitutes acceptance of the updated terms.

Contact

For questions about these terms, use the contact page, published phone number, or WhatsApp details on this website. Our office address is published on the contact page.