Privacy Policy

Information we may collect

We may collect the following categories of information when you use the website:

• Name, phone number, and optional email address
• Building name, unit number, and issue location details
• Maintenance issue descriptions and optional uploaded photos
• Request reference numbers, status, and workflow updates
• Contact form messages and enquiry details
• Basic device and browser metadata such as IP address, user agent, and timestamps where applicable for security and operations

Maintenance request form data

When you submit a maintenance request, we collect the details you enter in the form, including contact information, property or unit location, issue category, description, and optional photos.

This information is used to create a service record, assign a reference number, coordinate inspection or repair, and communicate status updates.

Contact form data

When you use the contact form, we collect your name, contact details, subject, and message content so we can respond to your enquiry.

Contact messages are stored for support and operational follow-up and are not used for unrelated marketing without your consent.

Uploaded photos

Optional photos you attach to a maintenance request help our team understand the reported issue. Photos may show property areas, equipment, or damage.

Upload only images you are permitted to share. Do not include unnecessary personal information, identity documents, or sensitive content unrelated to the maintenance issue.

Photos are stored securely with the related request record and accessed only by authorized staff who need them for assessment, scheduling, or completion.

Operational communications

We may contact you using the phone number, email address, or messaging channels you provide to confirm requests, arrange visits, share quotations, or provide status updates.

Operational messages relate to your enquiry or maintenance request. You can reach us through the published contact options if you wish to update your preferences or ask questions about communications.

Why we collect information

We use personal information to:

• Receive and process maintenance requests
• Arrange inspection, quotation, scheduling, and completion updates
• Respond to enquiries and provide support
• Operate, secure, and improve the platform
• Maintain service records and operational audit trails

Who may access information

Access is limited to authorized management, support staff, and assigned maintenance personnel who need the information to perform their duties. Access controls and role-based permissions are applied within the platform.

Data retention

We retain information for as long as reasonably necessary to provide services, maintain request history, meet operational needs, resolve disputes, and comply with applicable legal or regulatory requirements.

Data protection

We apply reasonable administrative and technical safeguards appropriate to an operational maintenance platform, including access controls, secure hosting practices, and limited data sharing. No method of transmission or storage is completely secure.

Sharing of information

We do not sell personal information. Information may be shared only where needed for service delivery, with authorized service providers supporting hosting or communications, where required by law, or to protect rights, safety, and platform integrity.

Your rights

Subject to applicable UAE law, you may request access to, correction of, or deletion of personal information where appropriate. Some records may need to be retained for legitimate operational or legal reasons.

To make a request, contact us using the details on the contact page.

International transfer

If hosting, email, or support providers process data outside the UAE, we seek to use providers with reasonable contractual and technical safeguards appropriate to the service.

Contact

For privacy enquiries, use the contact form, published phone number, or WhatsApp link on this website.